Inconsistent quotes from team. Requested quote online, got a call immediately advising of red carpet treatment. Asked for a price match via email which was ignored for days. Completed another online form, guess what was returned call straight away!! Raised with higher level which resulted in a don't want your business. The ironic think is for a 15 pound discount it has gone to the ombudsman which will cost the company 100s as the ombudsman have accepted the case. My suggestion is to raise inconsistency with the ombudsman so this bad practice gets stopped.
Good communication / professional approach.
I called them asking for quote for watch and I also asked how long it would take to be compensated for any damage theft etc and the lady on phone literally refused me because I asked that. What a joke! If you're getting an insurance it's because there is a risk. They obvisously are a dodgy company that takes people money and don't pay them when something happens.
Abrupt and inflexible. Made an online enquiry regarding house insurance and had a phone call saying they could not quote until existing was due to expire! The woman who called was unfriendly, and clearly wanted to get onto the next call. Ill stick with the other companies who are prepared to give a quote in advance. Who would want to wait until your existing policy is up for renewal before getting new prices in?!!
Unbelievably bad service - kept me waiting for months for a decision. Only told me that they decided against insuring an engagement ring after I chased them about it several times over the space of 3 months. Their basis for not insuring it didn't make sense to me either, and when I asked for clarification I was not given any.
Highworth Insurance is a UK Insurance Agency based in Poole, South West England. Highworth Insurance is located at 12, Branksome Business Park, Bourne Valley Rd, Poole BH12 1ED, UK.
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